Last updated: August 2, 2026
We want you to know exactly what to expect before you order, so this page is deliberately specific. If anything here is unclear, email support@brolic.io and we’ll answer plainly.
How our fulfilment works
Brolic is an online retailer. We do not hold stock in our own warehouse. Orders are fulfilled by vetted third-party fulfilment and print-on-demand partners who pick, pack and ship on our behalf. We tell you this up front because it affects how your order arrives, particularly if you buy more than one type of item.
Where we ship
We currently ship to Canada and the United States. Prices are shown and charged in US dollars (USD). If your card is issued in another currency, your bank will convert at their rate and may add a foreign transaction fee — that fee is set by your bank, not by us.
Processing and delivery times
Processing is the time before your parcel leaves the warehouse. Delivery is the time in the carrier’s hands. Both are business days and exclude weekends and public holidays.
| Item type | Processing | Delivery (US & Canada) |
|---|---|---|
| Accessories and lifting gear | 1–3 business days | 5–12 business days |
| Branded apparel (made to order) | 2–7 business days | 5–12 business days |
Our apparel is printed when you order it rather than held in stock. That adds a few days, and it is why we don’t hold piles of unsold inventory.
Orders with more than one item may arrive separately
If you order apparel and accessories together, they ship from different facilities and will arrive as separate parcels with separate tracking numbers, often days apart. Nothing has gone wrong. You are not charged extra for this. You’ll get a tracking number for each parcel as it ships.
Tracking
Every order ships with tracking. You’ll get an email as soon as each parcel is dispatched. Tracking can take 24–48 hours to show movement after you receive the number — that gap is normal and usually means the label exists but the carrier hasn’t scanned the parcel yet.
Shipping costs
Shipping is calculated at checkout based on your address and what’s in your cart. You will always see the exact shipping cost before you pay. There are no charges added after checkout.
Customs and import duties
Cross-border orders may attract import duties, taxes or brokerage fees set by the destination country. These are not included in the price you pay us and are not something we control or receive. Where charged, they are the recipient’s responsibility. If a parcel is refused and returned because duties were not paid, we can refund the item cost but not the outbound shipping.
Wrong address
Please check your address at checkout. Once an order is with the fulfilment partner we usually cannot change it. If a parcel is returned to sender because the address was incomplete or incorrect, we’ll re-ship it once you cover the reshipping cost, or refund the item cost minus original shipping.
Lost, delayed or damaged parcels
If tracking hasn’t moved for 10 business days, or your parcel arrives damaged, email support@brolic.io with your order number and a photo where relevant. We will replace or refund it. We deal with the carrier and the supplier — that isn’t your job.