Last updated: August 2, 2026
If something isn’t right, we’d rather fix it than argue about it. This page sets out what you’re entitled to and how to get it.
The short version
- 30 days from delivery to request a return.
- Items must be unused, unwashed and in original packaging.
- If we got it wrong — faulty, damaged or not what you ordered — we pay the return shipping.
- If you changed your mind or ordered the wrong size, you pay the return shipping.
How to start a return
Email support@brolic.io with your order number and what’s wrong. Include a photo if the item is faulty or damaged — it usually means we can resolve it immediately.
Please don’t ship anything back before you hear from us. Our items are dispatched from different fulfilment centres, so the correct return address depends on what you bought. We’ll send you the right address. Parcels returned to the wrong address can’t always be recovered.
Sizing
Sized items — sleeves, belts, apparel — have a measured size chart on the product page. Please measure rather than guess. Sizing returns are accepted under the 30-day rule, but the return shipping is on you, and measuring first saves both of us the trouble.
Items we can’t take back
For hygiene reasons we can’t accept returns on items worn against the skin that have been used — this includes gloves, wraps and sleeves that have been worn or washed. This does not apply if the item arrived faulty. Nothing here affects your statutory rights.
Refunds
Once your return arrives and is checked, we issue the refund within 3 business days. It goes back to the original payment method. Your bank then takes a further 5–10 business days to post it — that part is outside our control.
Refunds cover the item price. Original shipping is refunded only where the item was faulty, damaged or incorrect.
Faulty items
If something fails in normal use, tell us. Training equipment takes a beating and genuine defects happen. We will replace or refund it, and we pay the shipping both ways. Normal wear from heavy use — chalk staining, fraying on stitching after months of loaded work — isn’t a defect, but if you’re unsure, ask.
Cancelling an order
Email us as fast as you can. If the order hasn’t been sent to the fulfilment partner we’ll cancel and refund in full. Made-to-order apparel goes into production quickly and often can’t be cancelled once printing has started.