Last updated: August 3, 2026
If something isn’t right, we’d rather fix it than argue about it. This page sets out what you’re entitled to and how to get it.
The short version
- 30 days from delivery to request a return.
- Items must be unused, unwashed and in original packaging.
- If we got it wrong — faulty, damaged or not what you ordered — we pay the return shipping.
- If you changed your mind or ordered the wrong size, you pay the return shipping.
How to start a return
Email support@brolic.io with your order number and what’s wrong. Include a photo if the item is faulty or damaged — it usually means we can resolve it immediately.
Please don’t ship anything back before you hear from us. Orders are dispatched from different facilities, so the correct return address depends on what you bought, and for some items shipping it back costs more than the item is worth. In those cases we will simply refund you and ask you not to return it — you keep the item. We’ll tell you which applies when you email. Parcels sent back without a return address from us can’t always be recovered.
Sizing
Sized items — sleeves, belts, apparel — have a measured size chart on the product page. Please measure rather than guess; between sizes, size up. Sizing returns are accepted under the 30-day rule.
To be explicit, because other shops are vague about it: trying something on briefly indoors, with the packaging intact, does not count as “used”. That is exactly what you are meant to do to check a fit.
Items we can’t take back
For hygiene reasons we can’t resell items worn against the skin once they have been trained in, sweated in or washed — gloves, wraps and grips in particular. This does not apply to a brief fit check (above), and it does not apply if the item arrived faulty or wasn’t what you ordered. Nothing here affects your rights under Canadian or your local consumer law.
Refunds
Once your return arrives and is checked, we issue the refund within 3 business days. It goes back to the original payment method. Your bank then takes a further 5–10 business days to post it — that part is outside our control.
Refunds cover the item price. Original shipping is refunded only where the item was faulty, damaged or incorrect.
Faulty items
If something fails in normal use, tell us. Training equipment takes a beating and genuine defects happen. We will replace or refund it, and we pay the shipping both ways. Normal wear from heavy use — chalk staining, fraying on stitching after months of loaded work — isn’t a defect, but if you’re unsure, ask.
Cancelling an order
Email us as fast as you can. If the order hasn’t been sent to the fulfilment partner we’ll cancel and refund in full. Made-to-order apparel goes into production quickly and often can’t be cancelled once printing has started.