A real person reads these. We aim to reply within one business day.
What to include
If your message is about an order, include your order number — it’s in your confirmation email and starts with a #. For anything faulty or damaged, attach a photo. Both save a round of back-and-forth.
Common questions
- Where’s my order? Check the tracking link in your dispatch email. If tracking hasn’t moved in 10 business days, email us.
- Why did my order arrive in two parcels? Apparel and accessories ship from different facilities — see Shipping & Delivery.
- I ordered the wrong size. See Returns & Refunds. You have 30 days.
Brolic is based in Alberta, Canada, and ships to Canada and the United States.