Last updated: August 3, 2026
We want you to know exactly what to expect before you order, so this page is deliberately specific. If anything here is unclear, email support@brolic.io and we’ll answer plainly.
How our fulfilment works, and where your order ships from
Brolic is based in Alberta, Canada, but we do not ship from Canada. We hold no stock of our own. Orders are fulfilled by third-party partners who pick, pack and ship on our behalf:
- Accessories and lifting gear ship from our supplier’s fulfilment centres. Where an item is held in a North American warehouse we say so on the product page; otherwise it ships internationally, including from China.
- Branded apparel is printed to order by a print-on-demand partner and ships from their nearest production facility.
We spell this out because it affects delivery time, customs, and how your order arrives. We would rather you know before you buy than be surprised afterwards.
Where we ship
We currently ship to Canada and the United States. Prices are shown and charged in US dollars (USD). If your card is issued in another currency, your bank will convert at their rate and may add a foreign transaction fee — that fee is set by your bank, not by us.
Processing and delivery times
Processing is the time before your parcel leaves the facility. Delivery is the time in the carrier’s hands. Both are business days and exclude weekends and public holidays.
The estimate that applies to your order is shown on the product page and again at checkout, because it depends on which facility the item ships from. As a general guide:
| Ships from | Processing | Delivery |
|---|---|---|
| North American warehouse | 1–3 business days | 3–8 business days |
| International (incl. China) | 1–5 business days | 10–20 business days |
| Branded apparel (printed to order) | 2–7 business days | 4–10 business days |
These ranges exclude time held in customs, which we cannot predict or influence. Peak periods (late November through December, and Lunar New Year, when Chinese facilities close for roughly two weeks) run longer. Our apparel is printed when you order it rather than held in stock — that adds a few days, and it is why we don’t sit on piles of unsold inventory.
Orders with more than one item may arrive separately
If you order apparel and accessories together, they ship from different facilities and will arrive as separate parcels with separate tracking numbers, often days apart. Nothing has gone wrong. You are not charged extra for this. You’ll get a tracking number for each parcel as it ships.
Tracking
Every order ships with tracking. You’ll get an email as soon as each parcel is dispatched. Tracking can take 24–48 hours to show movement after you receive the number — that gap is normal and usually means the label exists but the carrier hasn’t scanned the parcel yet.
Shipping costs
Shipping is calculated at checkout based on your address and what’s in your cart. You will always see the exact shipping cost before you pay. There are no charges added after checkout.
Customs and import duties — please read this one
Because orders ship internationally, you should expect to pay import duties, taxes or a courier brokerage fee on delivery. This is now the norm rather than the exception: the United States ended its low-value duty exemption in 2025, and Canada’s courier remission threshold is only CAD $20.
These charges are set and collected by your government and the carrier. They are not included in the price you pay us, and we receive none of them. Where charged, they are the recipient’s responsibility and are payable before the carrier will release the parcel.
If a parcel is refused or returned because duties went unpaid, we will refund the item cost but not the outbound shipping. If a charge seems wrong, email us — we will send the customs paperwork so you can query it with the carrier.
Wrong address
Please check your address at checkout. Once an order is with the fulfilment partner we usually cannot change it. If a parcel is returned to sender because the address was incomplete or incorrect, we’ll re-ship it once you cover the reshipping cost, or refund the item cost minus original shipping.
Lost, delayed or damaged parcels
If tracking hasn’t moved for 10 business days, or your parcel arrives damaged, email support@brolic.io with your order number and a photo where relevant. We will replace or refund it. We deal with the carrier and the supplier — that isn’t your job.